Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.shopopaline.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual pages or products you view, which websites or search terms referred you to the Site, and how you interact with it. We refer to this as “Device Information.”

We collect Device Information using technologies such as:

• Cookies – data files placed on your device that may include an anonymous unique identifier
  
• Log files – track actions on the site, collecting data like IP address, browser type, and time stamps
  
• Web beacons, tags, and pixels – used to analyse engagement and behaviour
  When you make or attempt to make a purchase through the Site, we collect certain information from you including your name, billing and shipping addresses, payment details, email address, and phone number. This is referred to as “Order Information.”
  By “Personal Information,” we mean both Device Information and Order Information.
  

How We Use Your Personal Information
We use your Order Information to:

• Process and fulfil orders
  
• Arrange shipping and send confirmations or invoices
  
• Communicate with you about your order or support queries
  
• Screen for risk or fraud
  
• Send marketing emails or promotional material (if you've opted in)
  
• Facilitate subscriptions, referral codes, or loyalty benefits if applicable
  

We use Device Information to:

• Help screen for potential fraud or risk
  
• Improve and optimize the user experience on our Site
  

Sharing Your Personal Information

We share your Personal Information only with trusted third parties necessary to operate our business, including:

• Shopify – our e-commerce platform
  
• PayU – our payment gateway partner
  
• Courier/logistics providers – to deliver your order
  
• Email and SMS partners – to communicate important updates or offers
  

We do not store or process full payment details such as card numbers or CVV codes. These are securely handled by our payment partners under their own privacy policies.
We may also share your information to comply with legal obligations, respond to lawful requests, enforce our terms, or protect our rights.
You can read more about how Shopify uses your data here: www.shopify.com/legal/privacy

Behavioural Advertising

We may use your information to deliver relevant marketing communications. You can opt out of targeted ads using these links:

• Facebook: www.facebook.com/settings/?tab=ads
  
• Google: www.google.com/settings/ads/anonymous
  

Your Rights and Control

You have the right to:

• Access the personal information we hold about you
  
• Request updates or corrections to your data
  
• Opt-out of marketing communications
  
• Request deletion of your information, subject to applicable laws
  

To exercise any of these rights, please contact us at contact@shopopaline.com. We will respond within a reasonable timeframe.

Users Under 16

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you are under 16, please use the Site only with parental or guardian supervision.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it. This is done in accordance with applicable laws and regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. Updates will be posted on this page.

Contact Us

If you have questions about this policy or wish to make a request regarding your data, please contact us at:

Email: contact@shopopaline.com
Website: www.shopopaline.com