Return and Cancellation Policy

Return & Cancellation Policy

At Opaline, we craft each piece with great care and attention to detail. While we hope you absolutely love what you receive, if something isn’t quite right, we’re here to help make it better.

 Returns & Replacements

You may request a return or replacement within 5 days of delivery to contact@shopopaline.com

To be eligible:

·      The item must be unworn/unused, with all tags intact.

·      It must be returned in its original brand packaging including proof of purchase

Once the returned item is received and passes a quality check, you may choose to receive:

A refund to your original payment method, or a replacement (subject to availability)

Our team will assist you with the return process once your request is approved.

Cancellation Policy

Orders may be cancelled only if they have not yet been dispatched. Once shipped, cancellations cannot be accepted.

To request a cancellation, please contact us at contact@shopopaline.com with your order details. Once approved, refunds will be processed to the original payment method. If the original method is no longer active, an alternative method may be arranged.

Please note: Delivery delays due to transit issues do not qualify for cancellation or refund.

 Order Cancellations by Opaline

In certain cases, Opaline may be unable to process or dispatch an order and reserves the right to cancel it at its discretion.

This may occur due to:
• Limited product availability
• Inaccuracies in product or pricing information
• Payment or fraud verification concerns
• Quality issues identified prior to dispatch

We may also request additional information before confirming an order.

If an order is cancelled after payment has been processed, the amount will be refunded to the original payment method within 15 working days.

Policy Updates

As we introduce new product categories or expand our offerings, our return, exchange, and cancellation policies may be updated. We recommend reviewing this page before making a purchase to stay informed about the latest terms.