Return and Cancellation Policy

At Opaline, we craft each piece with great care and attention to detail. While we hope you absolutely love what you receive, if something isn’t quite right, we’re here to help make it better.

Returns & Replacements

In Case of Damage or Defect:

If your item arrives with a manufacturing defect or has been damaged in transit, please contact us within 3 days of delivery at contact@shopopaline.com, along with your order number and clear photographs of the issue. The item must be unused and returned in its original packaging, with tags intact.

You may choose to receive:

•    A full refund, or

•    A replacement (subject to availability)

In cases of confirmed damage or defect, we will cover the cost of return shipping.

Returns for Other Reasons:

Due to the premium and limited-run nature of our products, we do not accept returns for reasons other than damage or manufacturing defects. We encourage you to review product details, dimensions and images carefully before making a purchase. If you have any questions, feel free to write to us — we’re happy to assist you in making the right choice.

Cancellation Policy

You may cancel your order only if it has not yet been dispatched. Once an order is shipped, cancellations will no longer be accepted. To request a cancellation, please contact us at contact@shopopaline.com with your order details. Once your request is approved, we will initiate a refund via the original payment method. In cases where the original payment method is no longer active, the refund may be processed via alternative methods as per discussion. Please note: Delivery delays due to transit issues do not qualify for cancellation or refund.

Order Cancellations by Opaline

At times, due to unforeseen circumstances, Opaline may be unable to process or dispatch certain validly placed orders. We reserve the right to refuse or cancel any order at our discretion. Possible reasons for cancellation may include:

•    Limited product availability

•    Inaccuracies in product or pricing information

•    Issues flagged by our payment or fraud verification process

•    Quality concerns identified before

dispatch In some cases, we may request additional information or verification before accepting an order. If an order is cancelled after payment has been successfully processed (via credit card, debit card, UPI, store credit, or any other accepted method), the amount will be refunded to the original payment source within 15 working days. Any promotional codes, gift cards, or credit notes used during the order will be reactivated and made available for future purchases. Policy Updates As we introduce new product categories or expand our offerings, our return, exchange, and cancellation policies may be updated. We recommend reviewing this page before making a purchase to stay informed about the latest terms.