Warranty & Services
Warranty & Services
At Opaline, we take pride in creating pieces that accompany you beautifully through work, travel, and life. Every product is carefully handcrafted and we stand behind the quality of our workmanship.
12 - month limited warranty
Your Opaline bag is protected by a 12-month limited warranty from the date of delivery. This covers genuine manufacturing defects, including:
- Stitching faults
- Hardware malfunction (zips, buckles, locks, studs)
- Zipper performance issues
- Unusual leather defects not caused by wear
If an eligible issue arises, we will carefully repair and restore your bag at no cost, and courier it back to you.
What the Warranty Does Not Cover
This warranty does not apply to:
- Normal wear and tear (scratches, scuffs, stains, fading)
- Damage from accidents, improper handling, or storage
- Exposure to moisture, heat, chemicals, or extreme conditions
- Alterations or repairs done outside of Opaline
Note: Our team will assess the issue before accepting any product for warranty service.
How to Request a Warranty Service
If you experience an issue within the warranty period, please email us at contact@shopopaline.com with:
- Your order number
- Clear photos or videos of the issue
- A brief description of the concern
Once approved:
- You will courier the bag to our designated service unit (shipping to us is borne by the customer)
- We will cover the return shipping after the repair
- Typical repair timeline: 2–4 weeks, depending on the nature of the repair
Beyond 12 Months: Paid Restoration Services
We want your Opaline piece to stay beautiful for years to come. Even beyond the 12 month period, we offer cleaning and minor restoration services at nominal charges.
To request a service and receive a quote, please contact us at contact@shopopaline.com
Opaline reserves the right to update this warranty policy at any time based on internal review or product changes.